Which payment methods are available?
Payment can be made by Credit Card or PayPal. This ensures that you can use a credit card (or debit card), with all its convenience and security, via a secure and encrypted system.
What are the shipping costs?
Shipping is free to all European destination for orders over 150€.
For USA, China and Russia please ask for our pricelist.
How do you ship my order?
All orders are shipped via UPS.
Can I track my order status?
Yes. You can follow your order status using the tracking number which we will provide as soon as your order is placed.
How long will it take for my order to be shipped?
If the chosen style is ready made to be shipped, we generally need 2 business days to prepare and ship your order.
If the chosen style is custom made, the shipping can take 20 days, as it is especially custom made for you.
Can I return my order?
Yes, if it has to be, and no local tailor can help you because of a size problem. However, the garment must be unworn, with the original hangtag, wrap paper and box, and no damages.
If the garment is customized we would like to know what the problem is and how we can resolve it.
In any case please contact our customer service team, we definitely help you!
Can I cancel my order?
Yes. If your order has not yet been shipped (or processed for customization), you can cancel it and your payment will be fully refunded.
To which countries do you ship your products?
We ship worldwide. But we are not responsible for local – or import taxes.